Frequently Asked Questions

What is Memory Care?

Memory care is specialized assisted living that addresses the changing needs of those with Alzheimer’s disease or related dementias. Senior living communities are licensed by the Department of Social Services as Residential Care Facilities for the Elderly to provide a secure environment to ensure that residents remain safe. Caregivers are specially trained to care for those with memory loss and days are structured to provide familiar routines.

What makes ActivCare different?

ActivCare has been caring for those with memory loss for more than 30 years. Our company founder, W. Major Chance, led the charge to improve the living environment and options for Alzheimer’s residents in California, which led to the first state legislation to allow secured perimeters in assisted living environments.

To provide the highest level of care for those with memory loss, we offer:

Specially designed communities that provide a welcoming, residential environment that is safe and secure and easy to navigate.
An activity program designed to engage residents, at every stage of the disease, and promote their self-esteem—restoring feelings of usefulness and increasing their ability to celebrate life in their own special way.
Daily routines and schedules are planned to provide purpose that focuses energy and anxiety into meaningful participation while minimizing wandering and restlessness.
Highly trained and compassionate caregivers are scheduled around the clock. Licensed nurse support is on-site 7 days a week.

Do you accept insurance?

Memory care is long-term residential care and not covered by Medicare or Medicaid (Medi-Cal); which are government-issued health care insurances. ActivCare is a private-pay provider, paid by the resident or family members. Residency at our communities is covered by some long-term insurance programs.

Do you have staff in the building around the clock?

Yes, our communities provide 24/7 care with a trained staff. Licensed nurse support is on-site 7 days a week.

What type of training does your staff have?

Our team members meet and exceed the training requirement established by the State of California. We additionally train our team members in extensive memory care approaches, have them shadow experienced associates, and perform ongoing in-service training. Each of our licensed professionals also attend continuing education programs.

I am just in the beginning stage of research. When is the right time to place?

Many factors lie behind the complex decision to place a loved one in a community setting. To get started, determine what your loved one needs and discuss these needs with other parties involved in the decision. The next step would be to ask yourself these 5 questions, and answer them honestly:

Is their current environment safe for my loved one?
Are the caregivers capable and competent?
What is the back-up plan? What happens if the caregiver gets sick or goes on vacation?
Is the current scenario the best for all involved, including the caregiver?
What does it cost? When at-home care becomes more than full-time residential care, it’s time to consider your alternatives.

What is the food like?

A varied menu of flavorful offerings is prepared daily onsite. Each community’s Food Services Director and team prepare delicious meals using fresh ingredients; oftentimes incorporating ingredients from our own gardens. Understanding the needs of our residents, dietary and health restrictions are accommodated and served in appetizing presentations. Hydration is essential and accomplished through daily snack socials. Pick up a fresh-baked treat and enjoy infused waters when you visit our lobbies.

What are the levels of care?

We provide different levels of care and support to accommodate residents’ needs throughout all stages of the disease—from beginning and mid-stages, through end stages (including hospice). As residents’ needs increase, so does their care. Seven-day-a-week, on-site licensed nurse support allows us to care for residents with special needs including diabetes.

How much does it cost?

Simple, Transparent Pricing – No Surprises

We know one of the first questions families have is, “How much does it cost?” That’s why we offer a straightforward, inclusive pricing model that’s easy to understand.

Your loved one’s monthly cost is based on two things:

The level of care they need (determined by a personalized comprehensive assessment before move-in)
The accommodation type chosen (private, suite, semi-private)

What's Included?
One monthly rate covers it all: personalized care, medication management, engaging activities, and delicious meals. There is an additional fee if your loved one needs incontinence care.

No Hidden Fees—Ever
Unlike other communities that often charge separate (and unpredictable) fees for care, our rates are consistent and transparent. We don’t base costs on number of medications or help with showers—so your monthly rate remains steady and easy to budget.

Transparent, Up-Front, and Worry-Free
With us, you’ll always know what to expect. No points systems, no daily rate calculations, no hidden costs—just one clear price and complete peace of mind.

Do you take pets?

We enjoy the visits of furry friends from specialty trained animals regularly at our communities, but we do not have private pets living at our communities. You are welcome to bring your loved one’s pet to the community for regular visits and strolls in our courtyards. We ask that we have the pet’s current vaccination records on file.

What are the activities like?

Our activities programs are created to give residents structure and keep them at their highest functioning level for as long as possible. Activities range from memory exercising games and creative crafts to lively music and invigorating play that utilizes large motor skills. In addition to indoor activities, residents can participate in nature walks, gardening, and scenic bus rides.

Do you require a long-term contract?

No. Rental agreements are month-to-month.